Fixing a Carriage Jam - HP Officejet 4620 e-All-in-One Printer

Channel: HP Printer Support


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Learn how to fix your HP printer when the ink carriage jams and a Carriage Jam error message displays on the printer's control panel or on your computer.

The steps shown also apply to these printers:
HP Deskjet Ink Advantage 4615 All-in-One Printer
HP Deskjet Ink Advantage 4625 e-All-in-One Printer
HP Officejet 4610 All-in-One Printer
HP Officejet 4622 e-All-in-One Printer

For other helpful videos go to or More support options for your printer are available at

This video was produced by HP.